If you are in the hands of a company that are being awkward in any way where the goods you have bought from them is not what you hoped for and you don’t know what to do about it, there is help!  The consumer advice uk is in place for this sort of thing and more.  You will need to contact them firstly to make it clear, the problem you are having.  Once you have advised them of the problem you are having, they will give you the advice you will require to get the matter resolved.  If the company concerned in the dispute does not agree with you and are really acting wrongly towards you, then get back in touch with the consumer advice UK and they will set up a dispute and escalate the problem so that it puts more pressure on the company to deal correctly with your issue.  The issue will be resolved with the consumer advice behind you and also it will be in the best interest of the company involved not to get any bad publicity!